Access

Subscription Fees

Once you login to your RunnerSpace account, three subscription plans will appear on this page.  Once you complete the form and payment you will immediately have access to RunnerSpace+. Choose the plan that's right for you:

• Monthly Pass - $12.99 billed monthly, cancel anytime

• 1 Year Pass - $119.88 billed annually ($9.99/mo)

• 2 Year Pass - $199.92 billed every 2 years ($8.33/mo) 

*For a limited time, current Athletics Canada Members and Athletic.net Site Supporters can all receive an exclusive 10% off discounts on subscription plans on the RunnerSpace+ subscription by using code "ACTVPLUS" or "athleticdotnetsitesupporter" while signing up

Sharing accounts

Sharing accounts is not allowed. If you are logged-in to RunnerSpace with two devices/computers, the second device will be blocked until you logout of the first device/computer.

Watching on mobile devices

Most events will be mobile friendly on the major devices including iPad, iPhone and many Android devices.

Archived events

Most event videos will be available on-demand within 24-48 hours after the event.

Downgrading

Downgrading your package is not allowed. You can however cancel your current subscription and start a new subscription when the old one runs out.

Accessible Content

*Some events only available in select countries. Subscriptions are for video content only and not for written content or DyeStat rankings. DyeStat rankings are accessed through Athletic.net.

Safari/Chrome Users

Newer versions of the Safari and Chrome browsers automatically block video embeds on websites. If you see that the player is blocked, check the browser's privacy settings to make sure the "Prevent cross-site tracking" and "Block all cookies" options are unchecked.

Account Maintenance

Canceling your RunnerSpace+ subscription

To cancel your RunnerSpace+ subscription you must log into the same RunnerSpace account you subscribed under and return to plus.runnerspace.com and select the "Cancel/Renew Subscription" button (do NOT cancel your credit card). This will prevent future recurring credit card charges, but still allow you to view all of RunnerSpace+ content for the remainder of your subscription, just like you would on similar monthly subscription services like Netflix.

Refunds

RunnerSpace will honor any refund request for unused subscription accounts within 5 days of the purchase date or last renewal date. No refund will be issued if the account has logged-in to the site and watched content (Live Webcasts, Training videos, etc.) during those five days. If you accidentally signed up for a year or 2-year pass when meaning to sign up for a monthly pass, you can get a refund if we are notified (email: [email protected]) in the first 5 days of the purchase. We will then charge your account the monthly subscription fee of $12.99.

Upgrades

Users can upgrade from a Month pass to a 1- or 2-year pass and also upgrade from a 1-year pass to a 2-year pass at anytime. The upgrade will be charged the day of the upgrade and will prorate the pass automatically. We can start the upgrade at the time of the renewal or immediately (default is immediately).

Renew a canceled subscription

To renew a previously canceled subscription you must log-in to your RunnerSpace account and pick one of the three options (Month - 1 Year - 2 Years) to re-purchase your desired pass.